Terms of Service
Terms of Service
Introduction
Welcome to New Breeze Cleaning Services. These Terms of Service ("Terms") govern your access and use of our cleaning services provided through our website at www.newbreeze.ca ("Website") and any related interactions. By booking a service, you agree to be bound by these Terms and all applicable laws and regulations.
For information on how we collect, use, and protect your personal data, please refer to our Privacy Policy available on our website. This is crucial as it outlines our practices related to the personal information we handle in connection with the services we provide.
Services Offered
New Breeze offers various cleaning services, which include but are not limited to:
Standard House Cleaning
Apartment & Condo Cleaning
Deep Cleaning
Move In & Out Cleaning
Commercial Cleaning
Post Construction Cleaning
Detailed Service Descriptions: For complete details on the tasks included in our residential bookings (Standard, Deep, and Move In/Out Cleaning), please refer to our Cleaning Services Checklist. This checklist provides a comprehensive overview of the specific tasks performed for each type of cleaning service offered. By booking a service with us, you acknowledge that you have reviewed this checklist and agree to the scope of services provided.
Eligibility
You must be at least 18 years old to book our cleaning services. By agreeing to these Terms, you represent and warrant that you are 18 years of age or older and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms.
Bookings
Booking Confirmation:
All bookings must be made through the official New Breeze website using the ‘Book Now’ button. Upon completing the booking process, customers will receive a confirmation email or notification that includes the date, time, and details of the service. It is the customer's responsibility to verify the correctness of the booking details immediately upon receipt of the confirmation. If you notice any discrepancies or need to make changes, please inform New Breeze no later than 48 hours prior to your scheduled service time. This allows us to ensure that all details are correct and to accommodate any changes without affecting the quality of your cleaning service.
Accuracy of Information:
Clients are responsible for providing accurate and complete information at the time of booking, including the correct address, contact information, and specific cleaning requirements or constraints. New Breeze is not liable for service failures or issues arising from incorrect or incomplete information provided by the client.
Service Readiness:
Clients are expected to ensure that the premises are accessible on the scheduled date and time of the cleaning service, including arranging for entry to the property if not present during the service. Clients should provide any special instructions or restrictions related to the cleaning at least 48 hours prior to the scheduled service time.
Special Requirements and Restrictions:
If the cleaning job requires special products or equipment due to allergies, sensitivities, or other reasons, it is the client’s responsibility to inform New Breeze during the booking process. Clients may also need to provide these special products if New Breeze does not typically supply them.
Changes to Bookings:
Any changes to the date, time, or scope of service must be communicated to New Breeze no later than 48 hours prior to the scheduled service time. If changes are not communicated within this timeframe, New Breeze reserves the right to charge a cancellation fee equivalent to 50% of the booked service cost. This fee may be waived at New Breeze's discretion, based on factors such as availability and the impact on our operations. Any fees applied will be clearly communicated at the time of the requested change.
No-show Policy:
If New Breeze personnel are unable to gain access to the property due to the client's failure to provide access (e.g., no key left or incorrect access information provided), and no prior notice has been given to New Breeze, a fee equivalent to 50% of the scheduled service cost will be charged to the client. This fee is to compensate for the preparedness and travel expenses of the cleaning personnel and the loss of business opportunity.
Termination of Services
New Breeze reserves the right to terminate or suspend any services at any time without prior notice for any reason, including but not limited to breach of these Terms, actions that could harm the reputation or operational functioning of New Breeze, or if the conditions at the service site pose potential dangers to the health and safety of our cleaning personnel.
Client Initiated Termination: Clients may terminate their service agreement with New Breeze at any time. To cancel a service, clients must notify New Breeze at least 48 hours prior to the scheduled service time to avoid cancellation fees. Cancellations made less than 48 hours before the scheduled time may incur a cancellation fee as outlined in the Changes to Bookings section.
New Breeze Initiated Termination: New Breeze may terminate the service agreement under certain conditions, including, but not limited to:
Non-compliance with the established safety guidelines or refusal to correct conditions deemed unsafe for our personnel.
Failure to pay for services rendered.
Repeated cancellations or changes that disrupt service scheduling.
Consequences of Termination: Upon termination, all outstanding payments for services rendered until the date of termination will become due. New Breeze is not obligated to perform any further services from the date of termination.
Right to Refuse Service: New Breeze retains the right to refuse service to any client where the initial booking requirements are significantly different from the actual conditions encountered at the job site or if continuing the service would violate any terms of the agreement or our operational policies.
By using our services, you agree to these terms of termination, which are designed to protect both parties and ensure the safe and effective delivery of services.
Service Exclusions and Limitations:
New Breeze does not provide the following services:
Chandeliers: We do not clean chandeliers.
Biohazards and Feces: We do not remove or clean mold, bodily fluids, or any type of feces due to health and safety concerns.
Exterior Areas: We do not clean outside windows, patios, or other external areas of the property.
Pest Removal: We do not handle the removal of pests.
Hard-to-Reach and High Areas: We cannot safely access areas requiring more than a 2-step ladder. Please ensure a safe means of access is provided if such cleaning is required.
Under Heavy Furniture: We do not clean directly under heavy furniture that cannot be easily moved.
Full Wall Wash and Paint Drippings: Comprehensive washing of walls and removal of paint drippings are not offered.
Additional Limitations:
Appliance Interiors: Cleaning the internal parts of appliances like inside of the stove hood, dishwashers and washing machines falls outside our service scope due to technical constraints.
Junk Removal: We are not equipped to handle large-scale junk removal. We can manage the removal of a few regular-sized trash bags. Please clear away or relocate larger debris before our arrival.
zCleaning Materials:
Our cleaners will supply all necessary cleaning materials unless you prefer to provide specific products of your own. For health and safety reasons, especially to prevent cross-contamination of bacteria and allergens, we recommend that you consider providing a vacuum from your home for use during our service. This practice ensures a healthier environment tailored to your household’s specific needs.
Client Obligations:
As our valued client, you play a crucial role in ensuring that our cleaning services are carried out efficiently and safely. Below are your responsibilities:
Safety and Accessibility:
You agree to provide a safe working environment for our cleaners at all times. Please ensure that the property is accessible on the day of the service and disclose any known hazards or safety risks before our team arrives.
Disclosure of Special Requirements or Restrictions:
Inform us about any special requirements or restrictions that may affect the cleaning process. This includes any specific cleaning products or techniques required that are not part of our standard supplies. If special products are needed, please provide them along with clear instructions.
Preparation for Service:
Certain services, especially our Add-Ons like 'Inside Fridge' or 'Inside Oven', require specific preparation on your part. Detailed preparation instructions are provided in the service booking form and must be followed to ensure that our cleaners can perform these tasks effectively.
Safe Temperature Work Conditions
To ensure the health and safety of our cleaning staff, New Breeze requires that indoor temperatures be maintained within specific limits during our services.
Summer Temperature Settings: During the summer months, we understand that many homeowners may set their thermostats to higher temperatures. However, on the days when our cleaning teams are scheduled to work in your home, we require the thermostat to be set to no more than 72°F (22°C). This helps prevent our staff from overheating and ensures they can perform their duties effectively and safely.
If our team arrives and finds the temperature exceeds 72°F (22°C), and the property is equipped with air conditioning, our supervisor is authorized to adjust the thermostat to a safe working level. This adjustment is temporary and will be reset to its original setting before our team leaves your property. We appreciate your cooperation in letting the air conditioning run on the day of your service to facilitate a quicker adjustment to safe temperatures.
Winter Temperature Settings: During winter, please set your thermostat to no less than 60°F (16°C) on the day of our service. This ensures that our cleaning staff can work comfortably without the risk of cold-related health issues.
Right to Cancel: Should adjusting the temperature not resolve extreme temperature conditions or if such adjustment is not possible, our team supervisor reserves the right to cancel the scheduled cleaning. If a cleaning session is canceled under these circumstances, the client may still be responsible for the cost of the service.
By maintaining these temperature guidelines, we aim to provide a safe and comfortable working environment for our staff, ensuring high-quality cleaning results for your home.
Add-On Services:
Selection of Add-Ons:
Customers can enhance their cleaning experience by selecting from a variety of Add-On services available through our booking form. These Add-Ons are designed to address specific cleaning needs beyond the scope of our standard packages.
Pricing and Billing:
Each Add-On has a fixed price, clearly listed on our booking platform. Charges for selected Add-Ons are added to the total cost of the cleaning service and are due at the time of billing. Prices are subject to change, but changes will be communicated clearly through direct communication with booked clients. For instance, if you choose an Add-On like the "Organization" service and then request additional time during the service, we will update the cost accordingly before processing your payment.
Cancellation and Changes:
Add-Ons can be modified or cancelled without penalty up to 48 hours before the scheduled service time. Changes within 48 hours of service may incur charges, and the ability to accommodate last-minute Add-On requests cannot be guaranteed.
Service Execution:
Execution of Add-On services will be carried out according to the specifications provided at booking. It is the responsibility of the client to ensure that the areas for Add-On services are prepped and accessible for cleaning. Failure to do so may result in incomplete service, for which we are not liable.
Company Obligations
New Breeze agrees to provide cleaning services in a professional, competent, and timely manner, using reasonable care to complete the services effectively. Our staff are trained and insured according to industry standards.
Right to Refuse Service or Cancel Bookings:
New Breeze reserves the right to refuse service or cancel bookings at its discretion if the property conditions are deemed hazardous to the health or safety of our cleaning staff, or if the initial booking requirements are significantly different from the actual conditions encountered at the job site. In such cases, clients may be subject to a cancellation fee equivalent to 50% of the booked service cost.
Service Duration:
The duration of each cleaning session is influenced by several factors that vary from one property to another, ensuring that our service is both thorough and efficient. Below are the elements that dictate the time spent on our services:
Size and Condition of the Property:
The time required for cleaning depends significantly on the square footage of your home and its condition at the time of service. Homes that have not been cleaned professionally for an extended period or those that require extensive attention due to maintenance issues will likely need more time.
Additional Services:
Should you choose additional services (Add-Ons) beyond the standard cleaning package, such as oven and fridge cleaning, or detailed attention to specific areas like baseboards and blinds, the duration of the cleaning session will increase accordingly.
Team Efficiency:
Our cleaning teams are trained to work efficiently and effectively, ensuring quality without unnecessary delays. However, the actual time taken can vary based on team dynamics and the specific challenges of the site.
Standard Service Time:
Typically, a standard cleaning takes between 2-4 hours depending on the factors above. We provide these estimates as a guideline; however, actual times may vary.
Policy on Duration Flexibility: Our pricing model is based on a flat rate rather than hourly charges to ensure that our staff can focus on delivering comprehensive and meticulous service without the pressure of time limits. This policy supports our commitment to quality over speed, allowing our teams the necessary time to achieve the best results.
Pricing:
Charges are based on the type and size of the cleaning area as well as selected add-ons. Pricing details for various services can be dynamically calculated through our booking form on our Website.
Payment:
To ensure a seamless and hassle-free experience, payment is processed only after your cleaning appointment is completed. We accept major credit and debit cards through Stripe, a secure and trusted payment processor. For your convenience and security, our system will place a 24-hour hold on your card prior to the scheduled service time. This hold is to confirm that funds are available and will not result in any charges; it simply ensures that your payment can be processed smoothly once the service is successfully completed.
Quality Control and Inspections
Audits and Inspections: At New Breeze, we are committed to maintaining the highest standards of cleanliness and customer satisfaction. To ensure these standards are consistently met, we conduct random inspections and audits of our cleaning teams. Our supervisors may perform these inspections while our cleaning staff is at your property.
Use of Photographic Evidence: As part of our quality assurance process, we may take before and after photos of the areas our staff has serviced. These photographs serve multiple purposes:
Training: To help train our staff and demonstrate effective cleaning techniques.
Proof of Work: To document the quality and thoroughness of our services.
Promotional Use: To promote our services by showcasing our high-quality standards in marketing materials.
Opt-Out Option: We respect your privacy. If you prefer that no photographs be taken in your home, please notify us at info@newbreeze.ca or specify your preference to our cleaning supervisor before the service begins. We will honour your request and ensure that no images of your property are captured.
Indemnity and Limitation of Liability:
Indemnity: You agree to defend, indemnify, and hold harmless New Breeze, its subsidiaries, affiliates, and their respective directors, officers, employees, contractors, agents, and representatives (collectively, "Indemnities") from and against all claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your actions, your use of our services, or any violation of our terms of service by you or anyone under your responsibility.
Limitation of Liability: While New Breeze carries commercial general liability insurance, the liability of New Breeze for any claim arising out of or related to the services provided under this agreement shall be limited to the lesser of: (i) funds recoverable under our insurance policy amount; or (ii) the fees you paid to New Breeze for the specific services from which the claim arose.
Exclusions: Neither you nor New Breeze shall be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the services; any conduct or content of any third party on the services; any content obtained from the services; and unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.
Non-Solicitation of New Breeze Employees
As a client of New Breeze, you agree that during the time we provide services to you and for a period of one (1) year following the last scheduled cleaning service, you will not directly or indirectly solicit, hire, or engage any New Breeze employee or contractor for the purpose of providing cleaning or related services outside of New Breeze. This includes offering or requesting independent work from our employees or contractors.
Employee Agreements: All New Breeze employees and contractors are bound by strict non-compete and confidentiality agreements, which prohibit them from providing services independently to our clients outside of their work for New Breeze. Soliciting our staff puts them in an uncomfortable and professionally compromising position and undermines the integrity of our business.
Requesting Direct Employment: If you wish to hire a New Breeze staff member directly, you must first discuss the matter with the owner of New Breeze. A referral or buyout fee equivalent to six (6) months of the employee’s projected earnings with you may apply to compensate for recruitment, training, and operational disruptions.
Enforcement of Non-Solicitation: New Breeze takes violations of this policy seriously. Any breach of these terms may result in legal action, including claims for damages. By agreeing to these Terms and Conditions, you acknowledge and accept this policy, which is designed to protect our business, employees, and the professional relationships we cultivate with our clients.
Force Majeure
New Breeze shall not be liable for any failure to perform its obligations where such failure results from any cause beyond New Breeze's reasonable control, including, but not limited to, mechanical, electronic or communications failure or degradation (including "line-noise" interference). Such causes may include, but are not limited to, Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service. Any such delay or failure shall not be considered a breach of these Terms and Conditions and the time for performance of such obligations shall be extended accordingly.
Amendments to Terms
New Breeze reserves the right to modify, alter, or update these Terms and Conditions at any time to reflect changes in our services, legal or regulatory requirements, or other aspects of our business. When we make these changes, the updated terms will be posted on our website promptly. Changes will be effective immediately upon posting on our Website. Your continued use of our services after any changes constitutes your acceptance of the new Terms.
Severability:
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions of these Terms will not in any way be affected or impaired. Such provisions will be deemed modified to the minimum extent necessary to make them valid, legal, and enforceable.
Governing Law:
These Terms and Conditions are governed by and construed in accordance with the laws of the Province of Alberta, Canada.
Arbitration and Dispute Resolution: To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms ("Dispute"), any Dispute shall be resolved exclusively by binding arbitration. The arbitration will be conducted in Calgary, Alberta, according to the Arbitration Act of Alberta, unless you and New Breeze agree otherwise. Each party will bear its own costs in arbitration.
Exceptions to Arbitration: Disputes involving claims and counterclaims under CAD $10,000, not inclusive of attorneys’ fees and interest, shall not be subject to arbitration and may, as an exception, be adjudicated in a small claims court in Calgary, Alberta.
Jurisdiction: For any actions not subject to arbitration, or in the event arbitration is not enforced, legal proceedings arising out of or in connection with these Terms will be brought solely in the appropriate courts located in Calgary, Alberta. By agreeing to these terms, you waive any objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
Enforceability: If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity will not render these Terms unenforceable or invalid as a whole. Only that particular provision will be omitted, and the remaining provisions will continue in full force and effect.
Contact Information
For any questions, concerns, or feedback regarding our Terms or services, please reach out to us. We are committed to providing you with the best service and support. Our dedicated team is available to assist you through the following channels:
General Inquiries and Booking Questions:
Phone: 587-732-5858
Email: info@newbreeze.ca
Website: Submit feedback through our contact form at www.newbreeze.ca/contact
Feedback and Complaints:
Please submit any feedback, suggestions, or complaints to help us improve our services:Phone Number: 587-732-5858
Email: info@newbreeze.ca
We strive to respond to all inquiries as promptly as possible. For urgent matters, please mention 'URGENT' in the subject line of your email or contact us directly via phone during our regular business hours (Monday to Sunday, 8:00 AM to 8:00 PM).