Yes, we are fully insured. We take pride in maintaining all necessary credentials to ensure the highest level of professionalism and trustworthiness in our services. Your peace of mind and confidence in our work are paramount to us.

At NEW BREEZE Cleaning Services, we prioritize trust and reliability in everything we do. Our staff undergoes comprehensive vetting and training to uphold the highest standards. We are also fully licensed and insured, ensuring your property is secure. Additionally, our many positive testimonials from Calgary residents highlight our dedication to quality and trustworthiness.

Yes, we provide all the necessary cleaning supplies to complete your cleaning! If you have a specific product you prefer that we don't carry, you are welcome to provide it to our cleaners with instructions on its use, as long as it falls within the scope of our work.

Our team uses high-quality, eco-friendly, and non-toxic cleaning products to ensure a thorough clean while maintaining a safe environment for you, your family, and your pets. We are also equipped with the latest cleaning tools and techniques to tackle various cleaning challenges efficiently. If you have any specific product preferences or concerns, please let us know, and we'll be happy to accommodate them.

You can find the details of what’s included in your cleaning under our checklist section. Our comprehensive checklist outlines all the tasks our cleaners will complete during the service, ensuring transparency and clarity about what you can expect.

Our cleaning services focus on providing a thorough and professional experience within certain boundaries for health and safety. We do not clean outdoor spaces, garages, balconies, or any exterior areas of the home. Additionally, we avoid biohazard materials, including chemical or biological waste, mold, and anything involving rodents or their droppings. We also do not clean the internal parts of machines such as dishwashers, washing machines, and stove hoods. If extreme clutter or undisclosed conditions that fall into these categories are present upon arrival, our cleaners reserve the right to decline service after inspection.

The duration of a cleaning session can vary depending on multiple factors:

• The size and condition of the home: Factors such as when the home was last cleaned professionally and how well it has been maintained between cleanings can impact the amount of time and effort required for cleaning.

• Additional services requested: Services like deep cleaning, cleaning baseboards, oven or fridge interiors, and wet wiping blinds add extra time based on the specific requests.

• Cleaning team efficiency: Our cleaning teams work at different speeds, and we utilize flat rate pricing to ensure thorough and unrushed cleaning. Each home and cleaning team are unique, and spending more time doesn't always equate to better results. Therefore, we don't charge hourly rates but focus on completing tasks effectively.

Typically, a standard cleaning for most homes takes between 2-4 hours with one cleaner.

While this is an average estimate, it's important to note that individual homes may vary. For more precise planning, we are happy to provide a possible time range through phone or email communication. Our goal is to ensure clarity and satisfaction with our services.

In order to ensure a seamless and hassle-free experience for our clients, your card will be charged AFTER the appointment is completed. However, please note that our system will place a 24-hour hold on your card before the scheduled service time to ensure that funds are available.

Certainly! We provide discounts for customers who opt for recurring services, as frequent visits make cleaning more efficient over time. Regular cleaning not only maintains a healthier and more pleasant living environment but also prevents the buildup of dirt and grime, leading to easier and more effective cleaning in the future. The discounts offered are as follows:

• Monthly: 10% Off

• Bi-Weekly: 15% Off

• Weekly: 20% Off

We understand the importance of establishing a relationship with the individuals who work in your home, especially for recurring visits. We make every effort to assign the same cleaner(s) to your appointments whenever possible. However, please note that our cleaners are human beings, and while we strive for consistency, there may be occasions when a different cleaner is assigned due to factors like vacations, illness, or career changes.

Rest assured though, our cleaning professionals undergo thorough vetting and are highly skilled individuals you can trust. If there ever is a need to switch cleaners and we are unable to reach you for instructions via phone, text or email, we will assign the best available cleaner(s) from our team for your scheduled date and time.

No, you are not required to be home during the cleaning. Many of our clients choose to provide access to their home while they are away. You can leave a key, provide an access code, or arrange another method for our cleaners to enter. To inform us about how to access your home, simply leave a note when booking the appointment online or let us know over the phone during the scheduling process. Rest assured, our team is professional and trustworthy. If you prefer to be home during the cleaning, that’s perfectly fine as well. We aim to accommodate your preferences and schedule.

We strive to ensure our cleaners arrive promptly for every appointment. We understand the importance of your time and schedule our cleanings to allow for timely arrivals. While we make every effort to be punctual, we do include a buffer time of an hour between appointments to account for any unforeseen delays, such as traffic or weather. If there is ever a delay exceeding the buffer time, we will communicate with you promptly to keep you informed. Your satisfaction is our top priority, and we are committed to providing reliable and timely service.

Typically, we assign a single cleaner to your home. However, for homes over approximately 2,500 square feet or those with selected add-ons that require longer cleaning hours, we will send multiple cleaners. If you have specific preferences regarding the number of cleaning professionals or need expedited service, please inform us by adding a note during online booking or letting us know over the phone. We are always happy to accommodate your needs to ensure a successful cleaning experience.

We strive for excellence in every cleaning service we provide. If you are not satisfied with the results, please let us know within 24 hours of your appointment. We will arrange a re-cleaning of the areas that did not meet your expectations at no additional cost. Our goal is to ensure you are happy with the results, and we are committed to working with you to make things right.

At this time, we do not offer carpet cleaning services. However, we would be more than happy to recommend reputable specialists who can assist you. Please feel free to ask us for recommendations, and we’ll connect you with trusted professionals in the area.

For safety reasons, we do not clean behind heavy appliances such as the fridge and stove. One of the primary concerns is the risk of injury or damage to appliances. However, if you move the appliances before we arrive, our cleaners will be happy to tackle those areas first. Once cleaned, you can move the appliances back so our cleaners can continue with the rest of the clean without any obstructions. Please let us know in advance if you plan to move the appliances so we can ensure a thorough cleaning.

You can cancel or reschedule your appointment at any time, though we kindly ask for a minimum of 48 hours' notice if possible. This advance notice enables us to adjust our schedule accordingly and accommodate other clients. We understand that unforeseen circumstances may arise, and we aim to remain flexible whenever feasible. Your cooperation in providing ample notice is greatly appreciated and contributes to maintaining efficient service for all our clients.

To achieve the best cleaning results, we recommend reducing clutter as much as possible before your appointment. This enables our cleaners to concentrate on thoroughly cleaning your living spaces without obstructions. Clearing surfaces and floors of unnecessary items makes the cleaning process more efficient and ensures that all areas can be properly cleaned and sanitized. Your cooperation in decluttering before the appointment is greatly appreciated and helps us deliver the best service possible.

Our cleaners love pets and understand how important they are to your family. To ensure their safety and allow us to clean efficiently, it's best to keep pets in a separate area during the appointment. This way, our cleaners can focus on their work without distractions or potential hazards. Providing a quiet space for your pets to relax helps create a stress-free experience for both them and our team.

We specialize in cleaning and sanitizing interior spaces and typically do not extend our services to balconies, decks, or garages. Our main focus is to maintain the highest level of cleanliness inside your home. If you have any specific interior cleaning needs, feel free to share them with us, and we'll do our best to accommodate your requirements!

We do have a minimum charge of $149 for our one -time cleaning services, with up to 20% discounts on our recurring cleans. This minimum charge ensures that we can allocate the necessary time and resources to deliver a thorough and high-quality cleaning experience, even for shorter sessions. It allows us to maintain our standards of excellence and provide the best possible service to all our clients.

We prioritize fair compensation for our team members to recognize their dedication and professionalism. However, if you feel inclined to leave a tip as a gesture of appreciation for exceptional service, it would be gratefully received by our team.

Absolutely! Our booking form includes various selectable Add-Ons, allowing you to customize your cleaning experience to meet your specific needs. If you accidentally miss or forget to select Add-Ons during the booking process, we can still accommodate them during the cleaning for the same listed Add-On price. These will be invoiced and charged shortly after the cleaning is completed.

For recurring cleans, it's important to note that you will need to manually select the Add-Ons for each appointment, as preferences can vary from one cleaning to the next. This approach ensures that you only pay for the services you need when you need them, providing flexibility and customization for your cleaning schedule.

While our team always comes prepared with high-quality cleaning tools, including vacuums, we recommend using your personal vacuum to avoid cross-contamination. This helps prevent the spread of germs and allergens between homes, ensuring a healthier environment specifically tailored to your household.

We offer flat rate pricing to ensure that each cleaning is thorough and unrushed. Rather than charging by the hour, we focus on the quality of our work, ensuring that all tasks are completed effectively according to our detailed work checklist, which you can view here. This approach allows us to deliver consistent and exceptional results without the pressure of time constraints, providing you with the best value and a reliably clean home every time.

We proudly serve the entire Calgary area, ensuring top-quality cleaning services no matter where you are located. Our service extends to all neighbourhoods, including specific areas highlighted on our Google Business Profile like Mahogany, Auburn Bay, McKenzie Lake, Cranston, Seton, and more upscale neighbourhoods such as Britannia, Bel-Aire, Elbow Park, Upper Mount Royal, Roxboro, Altadore, and Springbank Hill. No matter your location within Calgary, you can count on us for consistent and reliable cleaning services tailored to your needs.